CUSTOMER AREA

Booking is more than 48 hours away: bookings may be cancelled for a full refund if more than 48 hours away. You can cancel the booking by logging into to your customer area above. Please allow 3-5 business for the refund to show up in your credit card statement. Refunds are issued to the same credit card which was used to pay with.

Booking is within 48 hours: Please email bookings@thelockedroom.ca prior to your booking for cancellations within 48 hours of your start time to request a full store credit on your account.